Are there any other services like Geek Squad?

Geek Squad is not the only business IT support service out there. Here are several reputable services that also provide remote and on-site computer support. Several are franchises or independent technicians, so read reviews of your local store when considering them.

When did Best Buy merge with Geek Squad?

In 2002, they merged with Best Buy, retaining Stephens as the primary corporate leadership for the subsidiary. The Geek Squad provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support. Geek Squad no longer works solely on computer-related devices.

Who is the Chief Inspector of Geek Squad?

The subsidiary was originally an independent company founded by “Chief Inspector” Robert Stephens on June 16, 1994, and offers various computer-related services and accessories for residential and commercial clients. In 2002, they merged with Best Buy, retaining Stephens as the primary corporate leadership for the subsidiary.

How long does it take for Geek Squad to resolve a problem?

When you chat with us, your problems are ours. We resolve 95% of our cases within 45 minutes. Average wait time for agent. Cases completed in 45 minutes or less. and chat. We can help you from the comfort of your own home. And, don’t worry, when you chat with us, you won’t be charged unless you approve the cost of repair. Repair is a click away.

Do you have to replace your device with Geek Squad?

We will replace, not repair, your product if you purchased a Product Replacement Plan. Under a standard Geek Squad Protection Plan, we may also replace your device, at our discretion, if we choose not to repair it or otherwise provide you with store credit.

Why are there so many Geek Squad employees?

A high percentage of Geek Squad employees lack basic troubleshooting skills such as correctly identifying malfunctioning components. This stems from inadequate and outdated training materials, such as the Best Buy Learning Lounge.

How long was the Geek Squad at Best Buy?

Consumerist reader K. recently ended his 4.5 year tenure as a Geek Squad member at Best Buy. And while he says that he considers his time there to be “generally a positive experience,” K. did feel that there is some backstage info the public might want to know.

Do you need Geek Squad for home theater?

You’ll have support for all your home theater products and tech, no matter where or when you bought them. You’ll also get exclusive savings on in-home services, repairs and many Protection Plans. Not sure what you need?

How long does it take for Geek Squad to respond?

There is no firewall or VPN support. On-site standby is a service where you pay to have a tech ready to respond to your needs within 30 minutes rather than when the next available tech can reach you (which is usually 24-48 hours).

How much does Geek Squad home theater service cost?

Shop our most popular TV and home theater services TV Services Regular Price Total Tech Support Member Price 2 Premium TV Mounting $199.99 $49.99 1 Harmony Remote Control Programming $99.99 $49.99 Cord-Cutting Service (Streaming Device) $129.99 $49.99 Video Device Setup $99.99 $49.99

Are there any remote services for Geek Squad?

Geek Squad Remote Services. Not every problem requires the physical presence of a Geek Squad agent. Many times, with your permission, they can access your computer remotely to accomplish tasks or walk you through the physical actions of setups while handling the software side. This is usually the faster and cheaper route. Remote services include:

When did Geek Squad become part of Best Buy?

Geek Squad & Best Buy In 2002, Geek Squad became part of Best Buy, and together we’ve provided trusted, expert service for millions of customers. You’ll find Geek Squad in every Best Buy store, with more than 20,000 Agents across the country ready to help. We can repair your cell phone and computer, no matter where you bought them.