What is supervisor ratio?
What is supervisor ratio? The agent to supervisor ratio is simply the number of front-line agents divided by the number of supervisors for a service desk. It is a measure of management span of control and managerial efficiency. How do you calculate supervisory ratio? The analyst to supervisor ratio is simply the number of front-line analysts divided by the number of supervisors for a service desk. It is a measure of management span of control and managerial efficiency. What percentage of employees are managers? Large companies have approximately one manager for every 10 employees, and Gallup finds that one in...