Why is the mantel on my fireplace so hot?

The mantel on my fireplace is unusually hot. The temperature reading on my hand-held transmitter does not match my house wall thermostat. Why? What is an IPI ignition system?

Why does my gas fireplace not turn on?

I have an odor in my gas fireplace. Should I leave the batteries in my IPI system? The fireplace flame does not turn on and off at the exact desired temperature. Why? The glass on my fireplace is unusually hot.

Where can I get help with my Heatilator?

This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. All warranty, service, and technical support questions should be directed toward your dealer. A dealer is the best source to answer your questions.

Which is the best place to ask a question about a Heatilator?

A dealer is the best source to answer your questions. However, if you want to ask us a question regarding Heatilator, please visit the Ask a Question section. You may find the answer to your question there.

How long does it take for a gas fireplace to ignite?

Hi, We own a Heatilator, Model NDV4236I, that was installed in a new home we had built in July, 2014. It has an Intermittent Pilot Ignition (IPI) starter with a simple on/off wall switch. If you run the fireplace frequently, say like every day or every few days, the fireplace starts within seconds after turning on the wall switch.

What do you need to know about heatilator gas fireplaces?

Heatilator gas fireplaces are designed to add style and efficient heating to any living space – both indoors and outdoors. The right gas fireplace for you. With gas fireplaces, you’ve got options—size, look, heat, price and style. Click through the filters below to find the right fit for you.

Where does the gas go in a gas fireplace?

NG is lighter than air so it just exits out through the venting & poses no danger. When your switch or thermostat call for heat, the gas flows through the vavle & into the pilot tube. If there is a small amount of gas remaining in the tube, the pilot will light in a short time.

The mantel on my fireplace is unusually hot. The temperature reading on my hand-held transmitter does not match my house wall thermostat. Why? What is an IPI ignition system?