What should I do if my Hikvision camera is not working?

10 Common CCTV Problems and How to Fix Them

Verify camera power and connection.
Discover and ping camera.
Know username / password.
Check ARP tables.
Confirm no IP conflict.
Upgrade firmware.
Reboot camera.
Check cabling.

Why can’t I connect to my Hikvision camera?

The most common reasons for not being able to view CCTV video images remotely via the Hikvision iVMS-4500 app (on your phone or computer) are: Public IP address has changed. Network cable / internet cable un-plugged. System not set-up correctly.

Is there a problem with Hikvision?

Security experts have long alleged that Hikvision technology is insecure, and that poorly-written code could allow unauthorized users to access cameras’ metadata and video footage. The main risks concerning Hikvision’s questionable cybersecurity track record are well founded.

How do I get my HIK connect back online?

Open the Main Menu by clicking the Cog icon and then browse to Network > TCP/IP.
Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8. 8.8 and press Apply.
To check if this has worked browse to Network > Advanced > Platform Access.

How do I fix my CCTV camera not working?

You can reboot your security camera to release the cache to flush, settings to recalibrate, and connections to self revise. To reboot the surveillance camera, directly plug off the power supply, wait for a few seconds, and plug on again.

How do I access my Hikvision camera on my browser?

Steps:

Open the web browser on your PC.
Input the device IP address and press the Enter key on your keyboard.
Input the device user name and the device password to login.
Tap Configuration – Network – Advanced Settings – Platform Access to enter the Platform Access page.
Check Enable.
Tap Save to save the settings.

Why is my iVMS 4500 not working?

Your iVMS-4500 cannot work so that you get a connection failed error maybe because the app that you have is outdated. So, you are able to make sure that you have the latest version of the app on your iPhone or Android phone. So, you are able to update the app to get the newest version.

How do I fix hikvision error code 0x1001 offline?

How to fix Hikvision error code offline(0x1001)

Ensure that your Hikvision recorder is connected to the internet.
Go to the Network settings of the recorder and double-check the IP settings.
Again on the Network settings, set the DNS server manually.

Why is my Hikvision CCTV app not working?

The most common reasons for not being able to view CCTV video images remotely via the Hikvision iVMS-4500 app (on your phone or computer) are: Public IP address has changed Network cable / internet cable un-plugged

Is there a password for a Hikvision DVR?

Since the cameras with the new firmware “default” no password, the Installer having trouble connecting IP cameras HIKVISION with firmware 5.3.0 DVRs familiar to them “automatic” way. First you need to find out the IP address of the camera and its firmware version.

How to enable live view in Hikvision camera?

Go to the Security tab. Add the up of your camera or NVR and click add. Now go advanced tab internet options. Here what you need to do as enable all active x control. Now close the internet browser and relaunch it. You will have a live view of your NVR or camera device.

Why does Hikvision not know what my IP address is?

The problems that a dynamic IP causes for your CCTV system is that Hikvision’s app software will not know what your IP address to connect to – as it is constantly changing. Both of these services identify that your IP address has changed, and therefore re-routes the service that’s trying to connect to it.

What to do if your CCTV camera is not working?

1. Verify camera power and connection Sometimes a problem can be as simple as a disconnected lead and it might even be that the network is currently down. Internet protocol (IP) cameras generally have LED indicators that are used for transmitting data across to the network but this might be hidden inside the camera.