Who is Phil Crosby?

Philip Crosby (1926-2001) was an influential author, consultant and philosopher who developed practical concepts to define and communicate quality and quality improvement practices. His influence was extensive and global.

Is Phil Crosby the son of Bing Crosby?

Philip Crosby, one of Bing Crosby’s sons from his first marriage and an entertainer in his own right, died last week at his home here. He was 69. He was found dead last Tuesday by his family, coroner’s officials said.

What is Crosby’s quality philosophy?

Crosby’s approach revolves around Zero Defects. Doing things right the first time is always cheaper than trying to fix defects. after they have been created. Thus, quality is free. According to Crosby, costs of poor quality are higher than organizations realize.

What happened to Phil Crosby?

Death. Crosby died on January 13, 2004, in Woodland Hills, California from a heart attack, aged 69.

How did Crosby define zero defects?

One of the most influential ideas about this was the notion of “zero defects.” This phrase was coined by Philip Crosby in his 1979 book titled, “Quality is Free.” His position was that where there are zero defects, there are no costs associated with issues of poor quality; and hence, quality becomes free.

How many Crosby’s are there?

Philip Crosby is survived by four children: Mary Elizabeth Crosby, Dixie Lee Crosby, Flip Crosby and Philip Crosby Jr.; and three half-siblings from Bing Crosby’s second marriage, to Kathryn Grant: Harry Crosby, Mary Frances Crosby and Nathaniel Crosby.

What is the difference between Deming’s and Crosby’s approach?

Deming emphasizes statistical quality control and shop-floor involvement; Juran focuses on breakthrough projects, measurement and control, and quality planning; and Crosby emphasizes zero defects, motivation and attitude change, and cost of quality reporting.

Did any of Bing Crosby’s sons commit suicide?

All four sons became alcoholics, Gary Crosby has publicly stated — like their mother (who died of cancer when her sons were in their teens). And two have committed suicide.

What is Philip B Crosby known for?

The Guru of Quality Management Philip B. Crosby was a legend in the discipline of quality. A noted quality professional, consultant, and author, he is widely recognized for promoting the concept of “zero defects” and for defining quality as conformance to requirements.

What did Crosby mean by quality is free?

Philip Crosby was right when he said, “Quality is free,” meaning that an investment in improving quality pays itself back very quickly. Most consumers default to price when quality claims are identical.

Who invented zero defects?

Philip Crosby
One of the most influential ideas about this was the notion of “zero defects.” This phrase was coined by Philip Crosby in his 1979 book titled, “Quality is Free.” His position was that where there are zero defects, there are no costs associated with issues of poor quality; and hence, quality becomes free.