Are there any customer service problems with Jaja?

Contacted customer services who were also unable to assist. It just seems to be continuous problems with JAJA and no solutions. Also difficult when speaking to Customer Services via telephone. They’re barely audible. Raised issue via Twitter and was advised to direct message JAJA. My messages were not responded to.

How to deal with a customer service complaint?

When they do, customer service representatives often need to handle consumers’ complaints. It’s also important for customer service reps to gather information to help resolve the problem. The following short dialog provides some helpful phrases to deal with complaint: Customer: Good morning. I purchased a computer from your company last month.

How to pay Jaja credit card over the phone?

We will take on board your feedback! To pay over the phone by automated service at any time by call 0345 646 0798 and select ‘2’ for Customer Services followed by ‘1’ to Make a Payment. Great credit card company, easy to use app and online.

Is there such a thing as a difficult customer service job?

But beyond that, the experience made me realize something: Customer service is a job where there’s a massive difference between how difficult the job is and how difficult people who have never done the job before think it is.

How to deal with a customer service problem?

Well, the customer gave the company a last chance. He canceled the payment and got back to the customer service asking if there is anything else he’d have to do. But this time, he reached a different representative. However this time… she is willing to listen. It was like night and day.

Is it normal to not be able to explain something to a customer?

Sometimes customers are not able to clearly explain what is wrong and it’s completely normal. They don’t know your processes or your jargon; they just know that they’ve had expectations towards your product or services and are disappointed now.

Why do customer service reps not keep their promises?

You cannot do anything because of the almighty policy. This customer service problem happens very often, it’s a reason for endless frustration for customers, and can be solved very easily. Some customer service reps who make promises don’t keep it because they don’t care about their job.

What to do if a customer is mad about something?

End the interaction on a positive note. Even if you addressed the problem exactly as the customer wanted and he or she is still mad, try not to let him or her leave in a huff. Instead, express gratitude for his or her patience, and promise you’ll do everything possible to make sure the next experience goes smoothly.