How do I reset my Bose SoundDock?

Reset your SoundDock system by following these steps: Unplug the SoundDock power cord from the back of the unit. Wait 10 seconds. Reconnect the power cord. There will be an audible beep immediately after power is first connected.

How do I reset my Bose remote?

Reset the universal remote.

On the remote control, press and hold a source button (i.e., TV or CBL-SAT) until all six source buttons glow, then release. The button that was held remains glowing.
On the number keypad, enter 981. The source buttons flash to confirm.
Reprogram the remote.

Why won’t my phone pair with my Bose speaker?

For Android devices, try clearing stored Bose app data from the device. If using an Android device, you can clear the app data that the device stores for the Bose app. This will erase all Bose app settings so you can start fresh. To do this, go to the device Settings menu and look for the Apps menu.

Why won’t my iPhone/iPod work with the SoundDock?

Wait 10 seconds then place the iPhone/iPod back into the dock; make sure the volume is up on the SoundDock. Check to make sure that your iPhone is playing music and that the volume is turned up on your device. If it still does not work try unplugging and plugging back in the SoundDock and turning your Phone off and back on.

What do I do if my SoundDock is not working?

If it still does not work try unplugging and plugging back in the SoundDock and turning your Phone off and back on. This simple reset may solve your problem. If that isn’t the solution, check out to the docking troubleshooting section for more help. Then if that doesn’t work, refer to the speaker replacement guide.

Why won’t my AirPods connect to the dock?

Dust may also cause a bad connection. You may also try blowing gently on the 30 pin connection on the dock to remove any dust then do the same in your iPhone/iPod. If this still doesn’t work you may have to replace the dock, please refer to the dock system replacement guide. The remote for my speaker isn’t working.

Why are my speakers not working when my iPod/iPod is connected?

My speakers aren’t making any sound when my iPod/iPhone is connected. Remove your iPhone/iPod from the dock and any case that might impede a good connection. Wait 10 seconds then place the iPhone/iPod back into the dock; make sure the volume is up on the SoundDock.