How long does it take to get NBN connected?

From the time you call, it can take up to six weeks for your nbn™ installation to occur. This timeframe is the same despite your choice of provider. Currently, nbn™ installation is free of charge. Whether or not an appointment is necessary will depend on what type of connection your premises will be using.

How can I tell if NBN has been connected?

To check the status of the NBN in your area, enter your address in the check your address tool on the nbn website. If you’re in a fixed wireless or satellite area, you’re not required to connect to the NBN as Telstra will continue to maintain its network in these areas.

Do I need a technician to install my nbn?

Even if you have nominated a self-installation, an nbn technician will still be required to connect your nbn service and may need access to your premises. The nbn technician will try to connect your premises to the nbn network either off-site or at your property.

Why does it take so long to get nbn connected?

3 months is a long time to wait and we are very sorry to hear that it’s taken so long. With NBN install delays, there can be several factors which can push out the install. It may be an issue with a lack of hardware in the street, activation software issues or technician shortfall.

Do I need a technician to install my NBN?

Who provides the NBN connection box?

nbn co
NBN Connection Box (device) This is owned by nbn co and serves the same purpose as an NTD. Rather than being fixed to the inside of your home, the nbn connect box is free standing device. The nbn connection box is used to provide service to HFC-NBN and Fibre to the Curb (FTTC) connections.

Do I need a technician to install my nbn FTTC?

FTTC allows you to connect to the nbnTM by using fibre that’s linked to a Distribution Point Unit (DPU), which sits inside a telecom pit in your street. An nbn technician will need to install a small device outside – this not only allows you to connect but powers your connection.

What happens if you don’t have an nbn connection box?

There is no need for a NBN connection box. NBN connection boxes are only used on FTTP, Fixed radio and Hybrid coaxial connections. If you are in a suburb that has just become NBN ready then if you have an existing ADSL service the NBN connection will probably be using FTTN. FTTC or FTTB technology.

Is nbn connection box a modem?

Fixed Wireless, Fibre to the Curb (FTTC), Fibre to the Premises (FTTP), and Hybrid Fibre Coaxial (HFC) all have a nbn™ installed device that acts as the modem. This means these connections only require a router for WiFi. A great modem router is essential in order to get the most out of your nbn™ connection.

Where does the nbn connection box go?

The NBN box will usually go near an existing telephone jack in your house on the outside, typically at the front of the home, and should reach an existing power point if it’s a FTTP connection, as it will need direct power to run.

Do tenants have to pay for nbn connection?

If there is a choice, landlords and tenants can negotiate and decide on who will shoulder the initial connection cost of installing NBN. Then again, as the connection will remain a feature of the property permanently, more often than not, landlords opt to pay for the connection cost.

Why is my nbn box in the garage?

You have to plug a modem into the NBN NTD device and because the NBN NTD is inside of the garage, it means the modem has to be close to plug into the appropriate port.

Why do I need a ups for my NBN?

This will keep your internet connection online with WiFi so you can continue to stay in touch on your battery powered devices. Depending on how your NBN is connected, you’ll need to plug a few things into your new UPS:

What kind of power do I need for NBN?

For Fibre connections, you’ll need to power NBN’s NTD (or wall-mounted device) and your own Router / WiFi devices. For HFC, you’ll need to power the black HFC modem, as well as your own gear. For Fibre to the Node / Basement, you’ll just need to power up your modem / router; there is no separate NBN device to power up.

How can I Keep my NBN running during a power outage?

This is the most obvious solution, and it’s really rather easy to do. Fortunately, your router/WiFi and your NBN modem (if you need one) don’t draw an awful lot of power, so you can run them on a UPS for quite a while if you choose the right one.