How to troubleshoot a gas fireplace intermittent flame problem?

The troubleshooting guide says to insure good connections from the (sensor in the flame) all the way to the control and the manual I looked at yesterday said to clean it with steel wool. It may be the control is bad. If you know the age of the unit, (actually they only need the serial #) it may be a warranty upgrade. Check with nearest dealer.

Why does my gas fireplace keep going out?

Once the flame is established it quits sparking and if sensor is clean a small current travels through the sensor to the valve and keeps pilot on and also allows burner valve to open. If the sensor is not clean it will not keep the pilot on and the sparker will then try to light again. Eventually it will lock out until it is reset.

Where can I get help with my Heatilator?

This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. All warranty, service, and technical support questions should be directed toward your dealer. A dealer is the best source to answer your questions.

Which is the best place to ask a question about a Heatilator?

A dealer is the best source to answer your questions. However, if you want to ask us a question regarding Heatilator, please visit the Ask a Question section. You may find the answer to your question there.

Why is heatilator the best brand for fireplaces?

Because we mix value with dependability. Established in 1927, Heatilator has built a long standing reputation for providing quality, dependable hearth products at unbeatable values. Today, Heatilator remains the most preferred, recommended and installed fireplace brand among building professionals.

What to do if the pilot light goes out on your Heatilator?

If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. STEP 7: If the pilot light goes out, contact your nearest dealer for service.