What does the Consumer Protection Act say about refunds?

The Consumer Protection Act allows for certain instances in which a consumer may return the goods and cancel the contract without paying any penalty. These circumstances are set out below. A consumer may then, within five days of receiving such goods, return the goods for a refund.

Can a business refuse a refund?

A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. you misused the product or service in a way that contributed to the problem. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted.

Do retailers have to give a refund?

Retailers don’t have to give you a refund or exchange if you simply change your mind. Always check the store’s returns policy. Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.

Can you insist on a refund?

Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund. For products bought in a shop, you do not have a legal right to a refund because you change your mind.

Is it legal not to offer a refund?

Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).

Is no refunds legal to say?

There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. Retailers that don’t offer refunds must clearly display this fact at the place of sale.