What does Verint systems do?

Verint Systems is a Melville, New York-based analytics company which was founded in 2002. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. Their products are designed to assist clients in data analysis, specifically large data sets.

What is speech analytics call center?

What is Speech Analytics? Call center speech analytics software identifies words and phrases, based on a library defined by the user. This type of call analytics can be used to detect trends in customer interactions and analyzes audio patterns to detect emotions and stress in a speaker’s voice.

What does a speech analyst do?

A speech analyst works for a company analyzing customer phone calls to determine information about how a customer interacts with a brand. As a speech analyst, you listen to customer calls and analyze interactions for the benefit of your employer.

What is verint ForeSee?

ForeSee® helps companies grow by listening to what matters most—customer voices. ForeSee voice of the customer (VoC) software solutions are designed for business impact, to measure and benchmark a 360-degree view of the customer across every touchpoint in digital, location, and contact center.

Does Avaya own Verint?

Delivering a customer experience like no other And now, Avaya has expanded the portfolio of Verint solutions available on its platforms, so there are more options than ever for enhancing customer and employee engagement.

What is verint application?

Verint® Desktop and Process Analytics™ is an innovative, cloud-based solution. that gives contact center leadership insight into processes and workflows that. employees perform. The solution captures desktop events that signify key execution points in processes.

What are the benefits of speech analytics?

5 Benefits of Using Speech Analytics Tools

Reduces customer churn.
Boosts contact center productivity and reduces costs.
Mitigates compliance and risk.
Improves agent performance and goal attainment.
Reduces agent churn.

How does verint screen recording work?

The desktop screen is captured in a video file format and automatically uploaded to the media repository server, where the files are merged with the audio counterparts thus providing a single, synchronized media file for playback along with rich metadata.

What is verint playback?

Playback is an important feature of the Verba Recording System. When a call is recorded Playback enables an individual to listen back to the content of a phone conversation.

What is Verint speech analytics?

Speech Analytics: Lower Costs. Improve CX. Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. The solution automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern.

What is ververint advanced desktop analytics?

Verint Advanced Desktop Analytics uses application events that occur on the agent or employee desktop to tag recorded interactions with relevant data like account number and customer type. It can also trigger voice and screen recordings.

How does Verint speech transcription work?

Contact center calls are a gold mine of information. By leveraging speech recognition, Verint Speech Transcription provides accurate transcriptions of 100% of contact center calls. Learn more In the midst of a pandemic, you need to effectively adapt and respond to the rapidly changing circumstances facing your employees and customers.

How can speech analysis improve cross-selling in Verint?

Forrester Consulting’s The Total Economic Impact™ of Verint study, commissioned by Verint, found that by using speech analysis to better understand cross-selling strategies and providing agents with customer information in real time allowed organizations using Verint to improve cross-selling in their customer engagement centers.