What is a support agreement?

A support agreement is just that; a way that we agree to work together with you to best support your business. The agreement outlines what services we will provide, how we will provide them, the service levels that you can expect from us and the associated costs.

What is a technical support contract?

IT Support Contracts: Everything You Need to Know. An IT support contract is an agreement between two parties in which one party will provide information technology services in exchange for payment.

What is included in a software maintenance agreement?

A Software Maintenance and Support Agreement entitles the Licensee to all software upgrades, enhancements and patches for Licensed Software released by SCALABLE during the Maintenance and Support Period. All such upgrades, including documentation and manuals, are normally made available through electronic downloads.

How do I write a maintenance agreement?

Draw up a section for official definitions at the beginning of the contract.
Lay out the maintenance services to be performed early in the contract.
Discuss the compensation structure agreed upon for services.
Draft a section discussing any warranties or promises made by either party.

What is a support agreement M&A?

An agreement used in a two-step merger between a stockholder of a target company and the buyer in which the stockholder agrees to: Vote the stockholder’s voting interest in favor of the proposed merger transaction and against any proposal in contravention of such proposal. …

What is a support agreement merger?

Related to Merger Support Agreement. Support Agreement means that certain Support and Expenses Agreement included in Part C of the Series Instrument, by and between Allstate Life and the Trust, as the same may be amended, restated, modified, supplemented or replaced from time to time.

What are the four types of maintenance?

Four general types of maintenance philosophies can be identified, namely corrective, preventive, risk-based and condition-based maintenance.

What is service maintenance agreement?

A service maintenance contract is a legal agreement between a company and a maintenance service provider. It specifies the terms and conditions of the agreement between the two parties. Any details negotiated between the two parties will be specified in the contract.

What is a stockholder support agreement?

Shareholder Support Agreements means the support agreements between the Company and the Support Shareholders, pursuant to which such Shareholders have agreed to support and vote in favour of the resolutions required to give effect to the Recapitalization, including the Shareholders’ Arrangement Resolution.

What is product support arrangement?

The term “product support arrangement” means a contract, task order, or any type of other contractual arrangement, or any type of agreement or non-contractual arrangement within the Federal Government, for the performance of sustainment or logistics support required for major weapon systems, subsystems, or components.

What is product support plan?

SKF Product Support Plans provide product support for your condition monitoring products above and beyond the traditional warranty to protect your technology investment and prolong your products’ life cycle. Hardware and software plans are available.

What is a product support service?

Product support is a service provided by many vendors of various products, primarily electronics, that provides the end-user with a resource for information regarding the product, and help if the product should malfunction.

What is product support execution?

[1] While product support execution is accomplished by numerous organizational entities, the PSI is accountable for integrating all sources of support necessary to meet the agreed to support performance metrics as specified in product support arrangements.