What is capacity management in ITIL v3?

What is capacity management in ITIL v3?

ITIL capacity management is responsible for ensuring that adequate capacity is available at all times to meet the agreed needs of the business in a cost-effective manner. The capacity plan should be used throughout IT Service Management for planning and budgeting purposes.

What is capacity management in service management?

Capacity management is an IT service management practice within the ITIL framework. ITIL capacity management includes the service designs, plans, and processes that ensure your IT organization has the right amount of resources at the right time and at the right price to keep operations running smoothly.

What is a capacity plan in ITIL?

Definition: The Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets. ITIL Process: ITIL Service Design – Capacity Management.

What is capacity management in simple words?

Capacity management refers to the act of ensuring a business maximizes its potential activities and production output—at all times, under all conditions. The capacity of a business measures how much companies can achieve, produce, or sell within a given time period.

What is the main goal of capacity management?

The primary goal of capacity management is to ensure that IT resources are rightsized to meet current and future business requirements in a cost-effective manner.

What is capacity management with example?

Capacity management refers to the act of ensuring a business maximizes its potential activities and production output—at all times, under all conditions. An automobile production line can assemble 250 trucks per month. A car service center can attend to 40 customers per hour.

How do you implement capacity management?

How to develop an effective capacity planning process

1. Select an appropriate capacity planning process owner.
2. Identify the key resources to be measured.
3. Measure the utilizations or performance of the resources.
4. Compare utilizations to maximum capacities.
5. Collect workload forecasts from developers and users.

What is capacity management?

What is ‘Capacity Management’. Capacity management is the management of the limits of an organization’s resources, such as its labor force, manufacturing and office space, technology and equipment, raw materials, and inventory. Capacity management also deals with the capacity of an organization’s processes — for example,…

What is capacity and demand management?

CAPACITY AND DEMAND. Capacity management is the activity of coping with mismatches between supply and demand. Capacity is the ability an operation or process has to supply demand. Usually this means how many products or services it can produce over a period of time.

What is a service in ITIL?

Straight from the pages of ITIL itself, a Service is: A means of delivering value to customers by facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks.