What is the legislation relating to consumer protection Victoria?

The law that protects consumers in Victoria is the Australian Consumer Law and Fair Trading Act 2012. Consumer laws put restrictions on your business to ensure you’re fair in the way you: trade (online and in-person)

What services does Consumer Affairs Victoria?

Your rights and responsibilities

Housing. Renting, buying and selling property, building and renovating, owners corporations, retirement villages.
Products and services.
Cars.
Licensing and registration.
Clubs and fundraising.
Resources and tools.

What is the name of Australian Consumer Law?

The Competition and Consumer Act 2010
The Competition and Consumer Act 2010 (referred to as Australian Consumer Law) was enacted into legislation by the Parliament of Australia to provide a more robust framework of protection for consumer transactions within Australia.

What is Consumer Affairs called now?

State and territory consumer protection agency Your local state & territory consumer protection agency (sometimes called ‘consumer affairs’ or ‘fair trading’) can provide you with information about your rights and options.

What is the Australian Consumer Law and Fair Trading Act?

The Competition and Consumer Act 2010 (the Act) is a national law that regulates fair trading in Australia and governs how all businesses in Australia must deal with their customers, competitors and suppliers. The Act promotes fair trading between competitors while also ensuring that consumers are treated fairly.

What laws are in place to protect consumers?

Consumer Rights Law

Deceptive Trade Practice Statutes. The Federal Trade Commission Act (FTCA), first enacted in 1914, is an important federal consumer protection statute.
Debt Collection Statutes.
Banking and Credit Statutes.
Real Estate Statutes.
Privacy Statutes.
Automobile Statutes.
Product Safety Laws.
Products Liability.

Is consumer Affairs Victoria free?

The Consumer Action Law Centre gives free legal advice and representation to vulnerable and disadvantaged consumers across Victoria. If you are an individual consumer in a dispute with a credit provider, the centre can give you free advice on your rights and obligations.

What is Section 18 of the Australian Consumer Law?

Section 18 of the ACL prohibits a person, in trade or commerce, from engaging in misleading or deceptive conduct. This prohibition is not limited to the supply of goods or services and creates a broad, economy-wide norm of conduct.

What is the Australian Consumer Law 2011?

The Australian Consumer Law (ACL) includes: a national unfair contract terms law covering standard form consumer and small business contracts; a national law guaranteeing consumer rights when buying goods and services; penalties, enforcement powers and consumer redress options. …

Who do I contact to complain about a company?

3. Contact the Federal Trade Commission (FTC). The Federal Trade Commission will investigate a company if it knows about wrongdoing. In order for it to know, people need to file complaints.

What is the Australian Consumer Law?

What are the Consumer Claims laws in Victoria?

Previously, consumer claims in Victoria came under the Fair Trading Act 1999 and the Trade Practices Act 1974. Misleading and deceptive conduct in trade and commerce is prohibited under section 18 of the ACL.

What is the consumer law and Fair Trading Act 2012?

Consumer claims in Victoria are dealt with under the Australian Consumer Law and Fair Trading Act 2012. This legislation adopts in Victoria the federal scheme set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Previously, consumer claims in Victoria came under the Fair Trading Act 1999 and the Trade Practices Act 1974.

What does Consumer Affairs Victoria do?

Consumer Affairs Victoria – Consumer Affairs Victoria We are Victoria’s consumer regulator Helping create a competitive and fair marketplace for businesses and consumers Who we are and what we do